Rubbish Collection Dulwich Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Dulwich provides waste collection and related services. By making a booking, using our services, or allowing our team access to your premises, you agree to be bound by these Terms and Conditions.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Service means any rubbish collection, waste clearance, removal, loading, transportation, disposal, recycling or associated service provided by us.

Customer, you or your means the person, business or organisation making a booking or on whose behalf a booking is made, and anyone acting with their authority.

We, us or our means Rubbish Collection Dulwich, the service provider.

Premises means the property or location where the Service is to be carried out.

Waste means any rubbish, refuse, junk, bulky items or materials which you ask us to remove as part of the Service.

Contract means the agreement between you and us for the supply of Services in accordance with these Terms and Conditions.

2. Scope of Services

We provide rubbish and waste collection services for domestic, commercial and other types of customers. The specific Services, including the type and estimated volume or weight of Waste to be removed, the date and time of collection, and the charges payable, will be agreed at the time of booking.

All Services are subject to the applicable waste management regulations in the United Kingdom and any local authority requirements relevant to the collection and disposal of Waste in your area.

3. Booking Process

Bookings can be made by telephone, email or any other booking method we make available. When making a booking, you must provide accurate and complete information, including:

1. Your name, contact details and service address.

2. A clear description of the Waste to be collected, including any bulky items, heavy objects or hazardous materials.

3. Details of access to the Premises, including parking arrangements and any restrictions.

4. Your preferred collection date and time window.

We may provide an estimated price based on the information you supply. This estimate is subject to confirmation upon arrival at the Premises and inspection of the actual Waste to be collected. If the volume, weight, type or accessibility of the Waste differs from the information provided at the time of booking, we reserve the right to revise the price or decline the Service.

A booking is only confirmed when we have accepted it and provided you with confirmation, which may be by email, text message or verbally over the phone.

4. Access and Parking

You are responsible for ensuring that we have safe, clear and reasonable access to the Premises and to the Waste to be collected. This includes arranging suitable parking for our vehicle as close as reasonably possible to the collection point.

If parking permits, pay-and-display tickets, congestion charges or other access fees are required, you must either provide them directly or reimburse us for any such costs incurred in connection with the Service. Any additional time spent by our team due to parking or access difficulties may result in additional charges.

If we are unable to carry out the Service due to inadequate access, unsafe conditions, or the absence of an authorised person to grant entry, this may be treated as a late cancellation and may be subject to a cancellation or call-out fee.

5. Customer Responsibilities

You must ensure that:

1. You have full authority to instruct us to remove the Waste from the Premises.

2. The Waste to be collected is clearly identified and separated from items that are not to be removed.

3. Any personal or confidential items have been removed from the Waste before collection.

4. The Waste is accessible, and the area is free from health and safety risks so far as is reasonably practicable.

5. You comply with all applicable laws and regulations relating to the Waste, including any duty of care obligations as a waste producer.

We are entitled to rely on your description of the Waste and your confirmation that you have the authority to dispose of it. You will be liable for any loss, damage, fine, penalty or claim we may suffer or incur as a result of a breach of this clause.

6. Waste Types and Prohibited Items

We collect most types of general household and commercial rubbish. However, certain items are restricted or prohibited by law or by our own policies. Prohibited or restricted items may include, but are not limited to:

1. Hazardous or special waste such as chemicals, solvents, asbestos, clinical waste, biological waste or medical sharps.

2. Gas cylinders, fuel tanks, explosives, ammunition or pressurised containers.

3. Certain electrical or electronic equipment that requires specialist handling unless agreed in advance.

4. Liquids, including paints, oils and large volumes of cleaning agents.

5. Any other materials which we reasonably consider to pose a risk to health, safety or the environment.

You must inform us in advance if any Waste to be collected may fall within a restricted category. We reserve the right to refuse to collect any item at our discretion, particularly where handling or transporting that item would breach legal requirements or create an unreasonable risk.

7. Pricing and Payment

Our prices are normally based on the volume, weight and type of Waste, the labour required, the location of the Premises and any specific disposal costs. We will provide you with a quote or estimate prior to starting the Service. Any quote is based on the information you provide and is subject to revision if conditions differ on arrival.

Unless otherwise agreed, payment is due on completion of the Service on the day of collection. We may accept payment by cash, debit card, credit card or bank transfer, subject to the options we make available at the time.

For account customers and regular commercial waste collections, payment terms may be agreed separately in writing. If payment is not received by the due date, we may charge interest on overdue sums at the statutory rate together with any reasonable costs of recovery.

All prices are quoted inclusive or exclusive of VAT depending on our current VAT status and will be made clear at the time of booking or invoicing.

8. Cancellations and Amendments

You may cancel or amend a booking by contacting us using the details provided at the time of booking.

1. If you cancel more than 24 hours before the scheduled collection time, no cancellation fee will normally be charged.

2. If you cancel less than 24 hours before the scheduled collection time, or if we attend the Premises and are unable to carry out the Service for reasons beyond our control, we may charge a cancellation or call-out fee to cover our costs.

3. If you wish to change the date, time or scope of the Service, we will use reasonable efforts to accommodate your request but cannot guarantee availability. Changes may affect the price of the Service.

We reserve the right to cancel or reschedule a booking for operational reasons, including vehicle breakdowns, staff illness, severe weather or other events beyond our reasonable control. In such cases, we will contact you as soon as reasonably practicable to arrange an alternative time. We will not be liable for any indirect loss resulting from a cancellation or delay, but any pre-paid amounts for Services not provided will be refunded or credited.

9. Performance of the Service

Our team will carry out the Service with reasonable care and skill. We will load the Waste from the agreed collection point and will make reasonable efforts to avoid damage to property while carrying out the Service.

We are not responsible for cleaning or remedial works other than the removal of the agreed Waste. While we will take care to minimise disruption, some dust or minor debris may remain after collection, particularly where Waste has been stored for long periods.

Time of performance is not of the essence. Any collection times provided are approximate windows and may be subject to traffic and operational conditions. We will use reasonable efforts to attend within the agreed time frame but do not guarantee a specific arrival time.

10. Title to Waste and Disposal

Once the Waste has been loaded onto our vehicle and payment has been made or confirmed, title to the Waste transfers to us, except where different legal arrangements apply to specific waste streams.

We will transport and dispose of the Waste in accordance with applicable waste management laws and regulations. This may include reuse, recycling, energy recovery or landfill, as appropriate. We hold, or will operate under, the necessary licences and registrations required for waste carriers in the United Kingdom.

11. Liability and Limitations

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be limited or excluded under UK law.

Subject to the foregoing, our liability to you arising out of or in connection with the Service or the Contract, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall be limited to the total price paid or payable by you for the specific Service giving rise to the claim.

We shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of goodwill, or loss of opportunity, arising out of or in connection with the Service.

You must notify us in writing of any damage or loss which you believe has been caused by our team as soon as reasonably practicable and in any event within 48 hours of completion of the Service. We may request evidence and an opportunity to inspect the alleged damage.

12. Insurance

We maintain public liability insurance and any other insurance we consider appropriate for the operation of our rubbish collection services. Details of our insurance cover are available on request.

13. Compliance with Waste Regulations

We operate in accordance with the relevant UK waste regulations and our obligations as a registered waste carrier. We will handle, transport and dispose of Waste in compliance with applicable environmental and health and safety legislation.

Where required, waste transfer notes or similar documentation will be completed to demonstrate the lawful transfer of Waste from you to us or to an authorised disposal facility. You agree to provide any information we reasonably require to complete such documentation, including a description of the Waste and its origin.

You remain responsible for complying with your own legal duties in relation to the Waste prior to collection, including secure storage, segregation where necessary, and any special handling requirements.

14. Data Protection and Privacy

We will collect and use your personal information only for the purposes of managing bookings, providing the Service, handling payments, and communicating with you. We will take reasonable steps to keep your data secure and will not sell your personal details to third parties.

We may share your information with trusted third parties who assist us in delivering the Service, such as payment processors or licensed disposal facilities, but only to the extent necessary for that purpose and in accordance with applicable data protection laws.

15. Events Beyond Our Control

We shall not be in breach of the Contract or otherwise liable for any delay in performing, or failure to perform, any of our obligations where such delay or failure results from events, circumstances or causes beyond our reasonable control. These may include, without limitation, adverse weather, traffic incidents, road closures, strikes, accidents, vehicle breakdowns, or emergencies.

Where such an event occurs, we will use reasonable efforts to notify you and to perform the Service as soon as reasonably practicable.

16. Variation of Terms

We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the date on which the updated terms are published or otherwise communicated to you. The Terms and Conditions in force at the time of your booking will apply to that Service.

17. Severance

If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Service, the Contract or these Terms and Conditions.

If you have any questions about these Terms and Conditions or require further information about our rubbish collection services, please contact us using the details provided on our main service information page.