Accessibility at Rubbish Collection Dulwich

Rubbish Collection Dulwich is committed to providing an accessible and inclusive experience for all customers in the Dulwich area, including people with disabilities, older people and those using assistive technologies. This Accessibility Statement explains our approach to accessibility, the standards we aim to meet, and how you can contact us if you need support or want to provide feedback.

Our commitment to accessibility

We aim to ensure that everyone can access information about our rubbish collection services in Dulwich, understand our pricing and booking options, and request help when they need it. Our goal is to offer a service that is as usable as possible for all residents and businesses, regardless of technology, language, or ability.

We are working towards full conformance with the Web Content Accessibility Guidelines WCAG 2.1 Level AA. These internationally recognised guidelines define how to make web content more perceivable, operable, understandable, and robust for people with a wide range of disabilities, including visual, hearing, cognitive and motor impairments.

Standards and best practices

To provide an accessible online experience for rubbish collection customers in Dulwich, we aim to follow recognised best practices, including:

Making content easy to see and read, with good colour contrast, clear headings, and logical page structure. Ensuring that text can be resized using browser settings without loss of content or functionality. Providing descriptive text alternatives for meaningful images and icons so that screen readers can convey the same information to users who cannot see them.

We also strive to ensure that our forms, booking tools, and service information are clearly labelled, consistent and predictable in their behaviour, helping all users to understand and complete tasks with confidence.

Screen-reader support

Our website is designed to work with common screen-reading software so that users who are blind or have low vision can access details of rubbish collection in Dulwich. We use meaningful headings, descriptive page titles and clear link text to support efficient navigation.

Where possible, we avoid using images of text and ensure that important information is available as real text that can be read aloud by assistive technology. We also review content to help ensure that abbreviations, dates, prices and contact details are announced in a clear and understandable way.

Keyboard navigation

Many people, including those with motor impairments or temporary injuries, rely on a keyboard or alternative input device rather than a mouse. Our aim is to make every key part of the Rubbish Collection Dulwich website usable with a keyboard alone.

We work to ensure that all interactive elements, such as menus, buttons and forms, can be reached using the Tab key, that focus order is logical, and that visible focus indicators make it obvious which element is currently selected. We avoid keyboard traps, so that users can move forwards and backwards through content and leave components whenever they choose.

Ongoing improvements and limitations

We recognise that accessibility is an ongoing process and that there may be areas of the site that do not yet fully meet WCAG 2.1 AA guidelines. As we expand and improve our rubbish collection services in the Dulwich area, we will continue to review and update our content, design and technical implementation to enhance accessibility.

If you experience any difficulty using our site or notice an area that could be improved, we welcome your feedback so we can prioritise fixes and enhancements.

Contact for accessibility requests

If you need information about our rubbish collection services in Dulwich in a different format, such as large print, easy read or an accessible digital file, or if you require assistance with booking or understanding our services, you can contact us using the following details.

Email: info at rubbishcollectiondulwich dot co dot uk

Telephone: 0208 000 0000

Postal address: Rubbish Collection Dulwich, Customer Accessibility, Dulwich, London SE21

Please provide details of the information you need and the format that would be most useful for you. We will review your request and aim to respond within a reasonable timeframe.

Feedback and complaints

We value your comments on the accessibility of our services. If you have suggestions for improving accessibility, or if you wish to make a complaint because you feel we are not meeting accessibility requirements, please contact us using the email, telephone or postal details above. We will take your feedback seriously and use it to help improve the experience for everyone who uses Rubbish Collection Dulwich.